How do I place an order?
See our guide on how to order.
Why do I need to register to shop?
Registering with us helps us to make the ordering process as quick and easy as possible and allows you to keep track of your orders online.
By registering, will I automatically receive marketing emails from you?
No, not unless you sign up to our newsletter. And if you do sign up, you can ask to be taken off our mailing list at any time.
By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
What do I do if I have forgotten my password?
You can request a password reminder. Contact us
What do I do if my password doesn't work?
If your password isn't working our Customer Services team can reset it got you.
How secure is your website?
As safe as it possibly could be.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined.
Why have you cancelled my order?
Please contact our Customer Services team and we can look into this for you.
What payment methods do you accept?
We accept Visa, MasterCard, Amex and PayPal.
What is the currency payment?
When you checkout your order the prices are in Dollar.
Can I use more than one discount offer on my order?
Our promotions cannot be used in conjunction with any other offer.
Why doesn't my promotional code work?
Please check that the code/link you are using is still valid and not out of date. For further assistance, please contact our Customer Services team.
Can I cancel my order?
It is not possible to stop your order once you have placed it.
If you change your mind after you have ordered, either refuse the delivery when it arrives or return the items to us using the returns label enclosed with your parcel. Once we have received the goods back, we will process your refund.
Can I cancel an item from my order?
We can only do this by mail but you need to contact as soon as possible after you have placed your order otherwise it may be too late.
Are you getting any more in?
Some of our stock does sell out quickly but we do sometimes get more in and our website is regularly updated with stock so it's worthwhile checking again.
Can I add an item to my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
What do I do if there is a problem with my order?
Our Customer Services team are here to help with any problems.
